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Returns and Refund Policy

At Gralmart, we strive to ensure your satisfaction with every purchase. If you are not entirely pleased with your order, our comprehensive returns policy is designed to make the return process simple and convenient.

1. Eligibility:

Items must be returned within 30 days of the purchase date.

Products must be in their original condition, with all tags and packaging intact.

Personalized or customized items are not eligible for return unless they are faulty.

2. How to Initiate a Return:

Log in to your Gralmart account.

Navigate to the order history and select the item(s) you wish to return.

Follow the prompts to generate a return request.

3. Return Shipping:

Customers are responsible for the cost of return shipping, except in cases of damaged or defective items.

We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process:

Once we receive your returned items, our team will inspect them.

Refunds will be issued to the original payment method within 7-10 business days after approval.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service within 7 days of receiving the order.

Provide clear photos of the damaged or defective product for a swift resolution.

6. Exchanges:

Currently, we do not offer direct exchanges. Customers can return the unwanted item and place a new order.

7. Exceptions:

Certain items, such as perishable goods or opened software, are not eligible for return.

8. Contact Us:

For any inquiries regarding returns or assistance with the process, please reach out to our customer service team at support@gralmart.com or through our online contact form.

Thank you for choosing Gralmart. Your satisfaction is our priority.

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